Understanding consumer vulnerability

Thursday 15 August 2019, 12:30 – 2:00pm AEST

What makes a consumer vulnerable? What might a broader view of consumer vulnerability look like? What does a ‘vulnerable first’ approach mean when designing financial capability and wellbeing policy, products and interventions?

We will discuss factors that lead to vulnerability, consider the challenges, think about what ideal might look like and actions network members can take.

Join us as our speakers discuss these ideas and much more. You’ll hear from:

  • The Hon. Anna Bligh AC, Chief Executive Officer, Australian Banking Association
  • Mr Gerard Brody, Chief Executive Officer, Consumer Action Law Centre
  • Dr June Smith, Lead Ombudsman – Investments, Australian Financial Complaints Authority
  • Ms Karen Chester, Deputy Chair, Australian Securities & Investments Commission

Register to attend this event

Financial Decision making - How do we build Financial Capability and Wellbeing?