How can we better understand the consumer experience in 2019?
What are the issues and challenges for our network?
How can we make even greater impact?
How do we continue to grow our influence and keep people at the centre of our work?
Join us for the first network forum for 2019 to hear from a panel of thought leaders who will discuss the above and more.
You’ll hear from:
- Delia Rickard, Deputy Chair, Australian Competition and Consumer Commission (ACCC)
- Peter McNamara, Chief Executive Officer, Good Shepherd Microfinance (GSM)
- Robynne Quiggin, Professor of Practice in Indigenous Business, University of Technology Sydney (UTS)
The panel will be moderated by Laura Higgins, Financial Capability Senior Executive Leader, ASIC
Caroline Stewart, CEO of Ecstra Foundation will provide information on this new organisation.
Delia Rickard, Deputy Chair, ACCC
Delia brings extensive public service experience in the area of consumer protection. She takes a particular interest in the ACCC’s consumer protection work and plays an active role in the Commission’s product safety work as well as its consumer protection compliance and enforcement work and scam disruption.
Immediately prior to her appointment to the ACCC, Delia held a range of senior positions at the Australian Securities and Investments Commission (ASIC). She led much of ASIC’s consumer protection work covering areas such as financial literacy, dispute resolution schemes, e-payments and industry self-regulation. She was responsible for developing the first National Financial Literacy Strategy and chaired several OECD Financial Literacy sub-committees. She also led ASIC’s role in the implementation of the Government’s Super Choice policy and was the founding Chair of ASIC’s Corporate Social Responsibility program.
Delia is a former head of the ACCC’s then Consumer Protection Branch and was a member of the Secretariat to the Wallis Inquiry into the regulation of Australia’s financial system.
She is a trustee of the Jan Pentland Foundation — an organisation dedicated to providing scholarships for those who want to work as financial counsellors and a judge for the annual MoneySmart Week awards. She is also a pro bono director of FairTrade Australia New Zealand and Chair of Good Shepherd’s Advisory Committee on Financial Inclusion Action Plans.
In the January 2011 Australia Day Awards Delia was awarded the Public Service Medal for her contribution to consumer protection and financial services.
Delia is a member of the ACCC’s Enforcement Committee, Adjudications Committee, Communications Committee and Compliance Committee. She is also Co-chair of the ACCC’s Consumer Consultative Committee.
Delia holds a Bachelor of Arts and a Bachelor of Law from the University of New South Wales.
Peter McNamara, CEO, Good Shepherd Microfinance
Peter joined Good Shepherd Microfinance in 2012, as General Manager, overseeing Program, Partnerships and Organisational Development, and has over 20 years of executive experience in senior management roles in the civil and corporate sectors, including as General Manager of the Asylum Seeker Resource Centre (ASRC).
In August 2018, Peter was appointed Chief Executive Officer, responsible for leading the strategic direction of the organisation in collaboration with the Board.
Peter has qualifications from Harvard Business School, INSEAD and Melbourne Business School, and is a member of the Australian Institute of Company Directors.
Peter is the Board Director and Treasurer of the Australian Council of Social Services (ACOSS), and a Director of Community Sector Banking, where he is also the chair of the Finance and Audit committee. He also sits on the Advisory Board of the Shared Value Project.
Robynne Quiggin, Professor of Practice in Indigenous Business, University of Technology Sydney
Professor Robynne Quiggin is a member of the Wiradjuri nation of central western New South Wales. She has lived and worked in Sydney, practicing as a solicitor and consultant for 15 years with a focus on legal, compliance and policy areas of relevance to Indigenous Australians including human rights, financial inclusion, financial services, consumer issues, governance, the arts and heritage.
Prior to her appointment at UTS, Robynne was Deputy Aboriginal and Torres Strait Islander Social Justice Commissioner at the Australian Human Rights Commission. She has a long standing commitment to a rights based framework as a mechanism for individuals and communities to pursue their social, economic, cultural, linguistic and artistic priorities. She has participated in a number of international human rights and biodiversity forums and published on the role of rights in relation to the economic, cultural, artistic and scientific work of Aboriginal and Torres Strait Islander Australians.
Robynne has undertaken a number of appointments by the NSW and Commonwealth Governments including the Aboriginal Trust Fund Repayment Scheme Panel and the Commonwealth Consumer Advisory Committee. In 2014 she was recognized among the Australian Financial Review’s 100 Women of Influence.
Robynne worked at UTS in the early 2000s as a part time senior researcher at Jumbunna and lecturer in the Faculty of Law’s Indigenous legal subjects, focusing on land law (land rights and native title) and race and the law.
She is a graduate member of the Australian Institute of Company Directors (AICD) and has served on the board of Arts Law Centre of Australia, the Council of the Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS) and Gadigal Information Services. Robynne is currently deputy chair of the board of Bangarra Dance Theatre, a Trustee of the Australian Museum, chair of Westpac’s Reconciliation Action Plan Committee, chair of First Hand Solutions and a member of the Indigenous Law Bulletin’s Editorial Panel.
Laura Higgins, Financial Capability SEL, ASIC
Laura leads ASIC’s Financial Capability team responsible for Australia’s National Financial Capability Strategy, fostering collaboration across the government, business, community, education and research sectors to empower Australians to be in control of their financial lives. Laura also manages the MoneySmart Teaching Program, Indigenous Outreach Program and the MoneySmart website.
Laura has more than 25 years experience working in management, education, government and policy development. Prior to joining ASIC Laura was a Senior Adviser in the Department of the Prime Minister and Cabinet and in the Department of Education and Training and was Education Manager - Europe (2009-2012) at the Australian Embassy in Brussels. Laura began her career as a teacher and has a Bachelor of Education (Queen’s University) and an Honours Bachelor of Arts (University of Waterloo).
Caroline Stewart, CEO, Ecstra Foundation
Caroline is a philanthropic leader with over 25 years of corporate, legal, governance, finance, diversity and not-for-profit experience. Caroline is the CEO of the Ecstra Foundation, a new organisation committed to empowering consumers and building the financial capability of all Australians. She previously led the UBS Australia Foundation, a Corporate Private Ancillary Foundation.